FAQ
Getting Started
- What do you need to get started on my 3D floor plans or 3D tours?
We need your existing floor plans and photos of the interior of one unit from your community. Room dimensions on your floor plans can help, but aren't necessary if your 2d floor plans are scaled. The requirements for 3D tours are the same, although providing more detailed photos will help more with 3D tours.
- What if I don't have 2D floor plans?
In this case, we request that you draw a sketch of your apartment layouts, including the dimensions for each room.
- Do the photos need to be professional quality?
Any quality pictures are sufficient, including cell phone pictures.
- Why do you need pictures?
Your pictures are used to match your real life finishes. Our graphics team will reference the pictures you send to incorporate your exact finishes into the 3D floor plans, including: doors, windows, appliances, cabinets, vanities, etc.
- I can't provide pictures because my property is under development. What do you need to get started?
For properties under development or if you want your floor plan to be customized with future remodel finishes, then provide us with your unit material specifications or finishes schedule with materials sample photos.
- Are there any fees besides the price per floor plan?
For most 3D floor plans, no added fees will apply. There are unlimited revisions included with 3D floor plans, and 1 round of revisions included with 3D tours. There is an added cost to multi-level units and some larger units. Custom requests will need to be quoted. See the product pages for more details, or contact us for a personalized quote.
Making Floor Plans
- How long does it take for you to produce my 3D floor plans?
For most orders, after a project manager has verified that we've received the requirements, it will take 5-10 business days to have the proofs ready for you to review. A more specific timeline can be provided upon request, and we can usually accommodate rush projects.
- Do you outsource?
No. All of our work is done from start to finish by an in-house team of trained graphics professionals here in the United States.
- Can I request changes to floor plans you have made for me in the past?
Yes. We save all our project source files so that revisions are possible down the road. Remodeling your apartment units? We would be happy to update your floor plans to match.
- Are revisions free after I have approved the proofs?
No, there is a small edit fee for changes to floor plans that have been approved or delivered. Pricing varies based on what is requested. Please ask us about your specific floor plan change request for an exact price.
- You say that you match my unit finishes. Does this include matching the furniture in my model units?
No, unfortunately furniture cannot be matched as this requires additional non-standard work. If you want matching furniture then please send us pictures of your furnished units and we can give you a quote for matching furniture.
- What is a proof?
Before we invoice and deliver your floor plans, we show you proofs of the 3D Floor Plans that were created based on the information we received from you. A proof is the same thing as the final rendering, except you do not own it and it may include a watermark over it. We show you the proofs to ensure that your expectations are met. Also, during this stage (the review stage) you are allowed unlimited revisions for free.
- What do you mean by free unlimited revisions during review stage?
If there is anything you don't like in the proofs you are shown, you can ask us to change it. Revision requests can include anything regarding the floor plan layout, finishes used, colors, etc. The only exception is that we can't customize the furniture pieces. Furniture can be rearranged, removed, or swapped for a different collection, but we can't change the upholstery pattern on a sofa, or make a lamp to match the lamps in your model units, etc.
- How do I place an order for multiple properties?
We ask that you place a separate order for each property. This is so that all projects are organized for your company and it helps our production process as different properties usually require different finishes.
Product Questions
- Are your 3D floor plans compatible with my marketing software / web site content management system?
The general answer is "yes." Our 3D floor plans are available in the same formats as 2D floor plans, which means if 2D floor plans are compatible, so are our 3D floor plans.
- What formats will I receive my 3D floor plans in?
We typically deliver 3D floor plans in a .PNG format, with a transparent background. For your convenience, we prepare a High Resolution uncompressed file version (for any print material) and a compressed Web Ready file version (for quick load times on your web site.)
- What is the resolution of the High Resolution file version?
The High Resolution files are 4000 x 3000 pixels, which is higher than the resolution of the newest 4K TVs
- Do you make 2D floor plans?
Yes, please see our products page for more info.
- Do you make site plans?
Yes. Please contact us to get started.