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FAQ


Getting Started

  • What do you need to get started on my 3D floor plans or 3D tours?
  • We need your existing floor plans and photos of the interior of one unit from your community. Room dimensions on your floor plans can help but aren't necessary if your 2d floor plans are scaled properly. The requirements for 3D tours are the same, although providing more detailed photos will help more with 3D tours.

  • Why do you need pictures?
  • Your pictures are used to match your real-life finishes. Our graphics team will reference the pictures you send to incorporate your exact finishes into the 3D floor plans, including doors, windows, appliances, cabinets, vanities, etc.

  • Are there any fees besides the price per floor plan?
  • For most 3D floor plans, no added fees will apply. There are unlimited revisions included with 3D floor plans, and 1 round of revisions included with 3D tours. 3D tours also require an annual hosting fee after the 1st year. There is an added cost to multi-level units and some larger units. Custom requests will need to be quoted. See the product pages for more details, or contact us for a personalized quote.

Making Floor Plans

  • How long does it take for you to produce my 3D floor plans?
  • We begin by creating 1 floor plan, which will be used as a 1st proof. Usually this will be ready within a business day after we have received the complete order. After the 1st proof is approved, we begin production on the rest of the floor plans. For most orders, proofs will be ready in about a week. Larger orders take more time. A more specific timeline can be provided upon request, and we can usually accommodate rush projects. Please be sure to let us know about any specific time requirements when placing an order.

  • What is a 1st proof?
  • A 1st proof is a single floor plan we make before proceeding with all floor plans on an order. This is used to get all of your unit finishes and the overall look of the floor plan looking good with the intent of saving time later in the stages of production.

  • Do you outsource?
  • No. All of our work is done from start to finish by an in-house team of trained 3D artists here in the United States.

  • Are revisions free after I have approved the proofs?
  • No, there is a small edit fee for changes to floor plans that have been approved or delivered. Pricing varies based on what is requested. Please ask us about your specific floor plan change request for an exact price.

  • What is a proof?
  • During our production process, we ask you to review proofs of your 3D Floor Plans. A proof is a lower resolution image of the final rendering, except you do not own it yet and it may include a watermark over it. We show you these renderings to ensure that the 3D Floor Plan renders accurately represent your apartments and to give you the opportunity to make changes. Also, during this stage (the review stage) you are allowed unlimited revisions for free. After you have approved the proofs, we will invoice you and deliver final renders for you to use.

  • What do you mean by free unlimited revisions during review stage?
  • If there is anything you don't like in the proofs you are shown, you can ask us to change it. Revision requests can include anything regarding the floor plan layout, finishes used, colors, etc. The only exception is that we can't customize the furniture pieces. Furniture can be rearranged, removed, or swapped for a different collection, but we can't change the upholstery pattern on a sofa, or make a lamp to match the lamps in your model units, etc.

  • How do I place an order for multiple properties?
  • If it's more convenient for you, you may email your order to info@floorplanimaging.com. However, in our Portal we ask that you place a separate order for each property. This keeps your projects organized for your company and it helps our production process as each property usually has its own finishes.

Product Questions

  • What formats will I receive my 3D floor plans in?
  • We typically deliver 3D floor plans in a .PNG format, with a transparent background. For your convenience, we prepare a High Resolution uncompressed file version (for any print material) and a compressed Web Ready file version (for quick load times on your web site.)

Are You Interested to Learn More? Get Info


Please reach out to us at info@floorplanimaging.com to ask for a quote or to learn more about our business.

Our commitment is to provide you with beautiful, effective floor plan visuals at unbeatable levels of service and value. Expect to receive an email response to any inquiries within 1 business day.