Getting Started

  • Why do you need pictures?
  • Your pictures are used to match your real life finishes. Our graphics team will reference the pictures you send to incorporate your exact finishes into the 3D floor plans, including: doors, windows, appliances, cabinets, vanities, etc.

  • Are there any fees besides the price per floor plan?
  • No, there are no set up fees, hidden costs, other fees for standard production. We do offer the option to order the 3D floor plan from different rotational angles for a standard additional rendering fee of $35 each render.

Making Floor Plans

  • Do you outsource?
  • No. All of our work is done from start to finish by an in-house team of trained graphics professionals here in the United States.

  • How do I get refunded if I'm not satisfied under your 100% satisfaction guarantee?
  • This isn't a possible scenario because we do not invoice you until after you have seen and approved the proofs of your 3D Floor Plans. If you don't like how they turned out, 1.) you are allowed free, unlimited revisions during review stage so let us know why and we will make the required changes, and/or 2.) you can cancel your order at any time before the final product is delivered at no cost.

  • Are revisions free after I have approved the proofs?
  • No. However, if you have a simple change that you forgot to mention during proofing let us know and we will likely be able to fix it for free. If you are updating the finishes on your units and want your 3D floor plans refreshed, or other changes, we require a small fee per floor plan.

  • What is a proof?
  • Before we invoice and deliver your floor plans, we show you proofs of the 3D Floor Plans that were created based on the information we received from you. A proof is the same thing as the final rendering, except you do not own it and it may include a watermark over it. We show you the proofs to ensure that your expectations are met. Also, during this stage (the review stage) you are allowed unlimited revisions for free.

  • What do you mean by free unlimited revisions during review stage?
  • If there is anything you don't like in the proofs you are shown, you can ask us to change it. Revision requests can include anything regarding the floor plan layout, finishes used, colors, etc. The only exception is that we can't customize the furniture pieces. Furniture can be rearranged, removed, or swapped for a different collection, but we can't change the upholstery pattern on a sofa, or make a lamp to match the lamps in your model units, etc.

  • How do I place an order for multiple properties?
  • We ask that you place a separate order for each property. This is so that all projects are organized for your company and it helps our production process as different properties usually require different finishes.

Product Questions

  • What formats will I receive my 3D floor plans in?
  • We typically deliver 3D floor plans in a .PNG format, with a transparent background. For your convenience, we prepare a High Resolution uncompressed file version (for any print material) and a compressed Web Ready file version (for quick load times on your web site.)

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Our commitment is to provide you with beautiful, effective floor plan visuals at unbeatable levels of service and value. Expect to receive an email with the information you requested within 1 business day.

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