FAQ
Getting Started
- What do you need to get started on my 3D floor plans or 3D tours?
We need your existing floor plans and photos of the interior of one unit from your community. Room dimensions on your floor plans can help but aren't necessary if your 2d floor plans are scaled properly. The requirements for 3D tours are the same, although providing more detailed photos will help more with 3D tours.
- What if I don't have 2D floor plans?
In this case, we request that you draw a sketch of your apartment layouts, including the dimensions for each room.
- Do the photos need to be professional quality?
Any quality pictures are sufficient, including cell phone pictures.
- Why do you need pictures?
Your pictures are used to match your real-life finishes. Our graphics team will reference the pictures you send to incorporate your exact finishes into the 3D floor plans, including doors, windows, appliances, cabinets, vanities, etc.
- I can't provide pictures because my property is under development. What do you need to get started?
For properties under development or if you want your floor plan to be customized with future remodel finishes, then provide us with your unit material specifications or finishes schedule.
- Are there any fees besides the price per floor plan?
For most 3D floor plans, no added fees will apply. There are unlimited revisions included with 3D floor plans, and 1 round of revisions included with 3D tours. 3D tours also require an annual hosting fee after the 1st year. There is an added cost to multi-level units and some larger units. Custom requests will need to be quoted. See the product pages for more details, or contact us for a personalized quote.
Making Floor Plans
- How long does it take for you to produce my 3D floor plans?
We begin by creating 1 floor plan, which will be used as a 1st proof. Usually this will be ready within a business day after we have received the complete order. After the 1st proof is approved, we begin production on the rest of the floor plans. For most orders, proofs will be ready in about a week. Larger orders take more time. A more specific timeline can be provided upon request, and we can usually accommodate rush projects. Please be sure to let us know about any specific time requirements when placing an order.
- What is a 1st proof?
A 1st proof is a single floor plan we make before proceeding with all floor plans on an order. This is used to get all of your unit finishes and the overall look of the floor plan looking good with the intent of saving time later in the stages of production.
- Do you outsource?
No. All of our work is done from start to finish by an in-house team of trained 3D artists here in the United States.
- Can I request changes to floor plans you have made for me in the past?
Yes. We save all our project source files so that revisions are possible down the road. Remodeling your apartment units? We would be happy to update your floor plans to match.
- Are revisions free after I have approved the proofs?
No, there is a small edit fee for changes to floor plans that have been approved or delivered. Pricing varies based on what is requested. Please ask us about your specific floor plan change request for an exact price.
- You say that you match my unit finishes, can you also match the furniture and decor in my model units?
While we don't do furniture matching, we do have many collections of furniture and can usually use furniture that is similar in style. If you want custom furniture created for an exact match, we'd be happy to provide a quote upon request. See our furniture collections to get an idea of available styles.
- What is a proof?
During our production process, we ask you to review proofs of your 3D Floor Plans. A proof is a lower resolution image of the final rendering, except you do not own it yet and it may include a watermark over it. We show you these renderings to ensure that the 3D Floor Plan renders accurately represent your apartments and to give you the opportunity to make changes. Also, during this stage (the review stage) you are allowed unlimited revisions for free. After you have approved the proofs, we will invoice you and deliver final renders for you to use.
- What do you mean by free unlimited revisions during review stage?
If there is anything you don't like in the proofs you are shown, you can ask us to change it. Revision requests can include anything regarding the floor plan layout, finishes used, colors, etc. The only exception is that we can't customize the furniture pieces. Furniture can be rearranged, removed, or swapped for a different collection, but we can't change the upholstery pattern on a sofa, or make a lamp to match the lamps in your model units, etc.
- How do I place an order for multiple properties?
If it's more convenient for you, you may email your order to info@floorplanimaging.com. However, in our Portal we ask that you place a separate order for each property. This keeps your projects organized for your company and it helps our production process as each property usually has its own finishes.
Product Questions
- Are your 3D floor plans and 3D tours compatible with my marketing software / web site content management system?
The general answer is "yes." Our 3D floor plans are available in the same formats as 2D floor plans, which means if 2D floor plans are compatible, so are our 3D floor plans. When it comes to 3D tours, they should technically be compatible, however since we are hosting the links some providers will have restrictions in place. Please contact your provider for more info.
- What formats will I receive my 3D floor plans in?
We typically deliver 3D floor plans in a .PNG format, with a transparent background. For your convenience, we prepare a High Resolution uncompressed file version (for any print material) and a compressed Web Ready file version (for quick load times on your web site.)
- What is the resolution of the High Resolution file version?
The High Resolution files are 4000 x 3000 pixels, which is higher than the resolution of the newest 4K TVs
- Do you make 2D floor plans?
Yes, please see our 2D Floor Plans page for more info.
- Do you make site plans?
Yes. Learn more on our Site Maps page or contact us to get started.